Returns & Refunds

Last updated: 24th September, 2026

At Revive, we want you to be happy with your purchase. Please choose your items and sizes carefully before placing your order.

 

Change of Mind

We do not accept returns, exchanges or refunds for change of mind.

This includes:

• Ordering the wrong size
• Choosing the wrong colour or style
• Deciding you no longer want the item
• Finding the item cheaper elsewhere
• Deciding the item is not suitable for you

Please refer to our size guide and product information before placing your order.

All purchases are considered final unless the product is faulty, defective, damaged, incorrectly supplied, or otherwise covered by your rights under applicable consumer law.

 

Faulty, Damaged or Incorrect Items

If you receive an item that is:

• Faulty or defective
• Damaged upon arrival
• Significantly different from its description
• The wrong item or size due to an error on our part

please contact us at contact@revivelabel.com as soon as possible, including your order number and photographs or other information showing the issue.

We will assess the issue and, where applicable, provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include a repair, replacement or refund.

In Australia, consumer guarantees under the Australian Consumer Law apply automatically and cannot be excluded by a store returns policy.

In New Zealand, the Consumer Guarantees Act provides consumers with rights where goods fail to meet applicable guarantees, including remedies such as repair, replacement or refund depending on the circumstances.

 

Return of Faulty Items

If we ask you to return an item because of a fault or other issue covered by applicable consumer law, we will provide instructions for doing so.

Where required by applicable law, we will reimburse reasonable return shipping costs associated with a valid faulty-product claim.

The item does not necessarily need to be in its original packaging for you to make a valid consumer guarantee claim.

 

Refunds

Where a refund is approved, it will generally be issued to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

 

Sale & Promotional Items

Sale, discounted and promotional items are subject to the same consumer guarantees as full-price products.

Sale or promotional pricing does not remove your rights under applicable consumer law.

However, change-of-mind returns remain excluded unless otherwise stated.

 

Consumer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights you may have under applicable consumer protection laws.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand

Your rights under the New Zealand Consumer Guarantees Act apply to eligible purchases and are not affected by this policy.