Shipping policy

Shipping Policy

Last updated: 24 September 2026

Revive currently ships to Australia and New Zealand only.

Order Processing

Orders are generally processed and dispatched within 1–3 business days.

Orders are not processed or dispatched on weekends or public holidays.

During product launches, promotions, tour periods or other periods of high demand, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Times

Estimated delivery times and shipping costs are displayed at checkout based on your delivery address and selected shipping method.

Delivery times are estimates and may be affected by carrier delays, public holidays, customs processing and other circumstances outside our control.

If a specific delivery timeframe has been agreed at checkout, we will endeavour to meet that timeframe.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Tracking

Where tracking is available, your tracking number will be included in your shipping confirmation email.

Please allow some time for tracking information to become active after your order has been dispatched.

Incorrect Delivery Information

Please ensure that your shipping address and contact details are correct before completing your order.

If you notice an error, contact us as soon as possible at contact@revivelabel.com.

We will do our best to update your order before it is dispatched, but we cannot guarantee that changes can be made once an order has entered the shipping process.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at contact@revivelabel.com with your order number.

We will investigate the shipment with the relevant carrier and work with you to resolve the issue.

Nothing in this policy limits your rights under applicable Australian or New Zealand consumer law in relation to goods that are lost, not delivered within an agreed or reasonable timeframe, or otherwise fail to meet applicable consumer guarantees.

Damaged Deliveries

If your order arrives damaged, please contact us at contact@revivelabel.com with your order number and photographs of the damage.

We will assess the issue and, where applicable, provide an appropriate remedy in accordance with our Returns & Refunds Policy and applicable consumer law.